Level 7, 225 Clarence Street, Sydney NSW 2000 Australia 1300 668 685 | service@citysystems.com.au

IT Support Packages

We tailor our monthly IT Support agreements to fit your individual IT support needs.

We have knowledgeable technicians on hand to resolve any sudden IT issues effectively and ensure the day to day running of your systems is efficiently maintained. No matter what your budget is, City Systems have an IT support agreement that will work for you.

Our clients choose to partner with us for the long term due to our superior service and competitive rates. We do not force/tie you into any long term contracts.  With City Systems you are free to cancel your support arrangement or amend it at any time with one month written notice and no additional fees.

Priority Support & Maintenance Services (PSMS)

PSMS provides you with our highest level of priority IT service. PSMS is for businesses who want the peace of mind that IT support cover brings, along with the knowledge that the budget will stay as agreed and that there are no unexpected costs.

     IT Support Sydney  System audit and review at the start of your agreement.
     IT Support Sydney  Proactive system health checks
     IT Support Sydney  24/7 Monitoring Service
     IT Support Sydney  Fast support with a guaranteed 15 minutes response time for critical problems.
     IT Support Sydney  Ongoing management through regular visits, supported by on-site maintenance.
     IT Support Sydney  Savings in hardware, software and licensing costs

Priority Helpdesk & Support Services (PHSS)

This is a remote helpdesk service. Every PHSS client receives full remote and telephone support to all desktops, notebooks and servers. Whilst onsite visits are not covered by this agreement, we will provide emergency onsite technical support when required, at a discounted fee for clients under this agreement.

     IT Support Sydney  Fast response support desk.
     IT Support Sydney  Reduced onsite support fees.
     IT Support Sydney  Savings in hardware, software and licensing costs

Priority Helpdesk & Support Services + Health Checks (PHSS+) and Monitoring

All support services above are included in this service option, in addition we perform routine health checks on your servers.

     IT Support Sydney  Proactive system health checks & maintenance
     IT Support Sydney  24/7 Monitoring Service

Pre-Paid IT Support (PPIT)

You can purchase prepaid packages of hours which give you full access to rapid response support, as and when you need it.
Pre-Paid IT support is ideal for companies with small IT support requirements. Pre-Paid support is not recommended for ongoing server maintenance and monitoring.

     IT Support Sydney  Companies where IT is important but not critical to their business.
     IT Support Sydney  One off jobs, new projects, emergency support, relocation and upgrades etc.